Frequently asked questions
Find the key steps in the booking and travel process here.
About your booking
Where can I view my booking?
Enter your reference and the email address used for the booking in booking access.
When is my booking confirmed?
It is final only when your booking is shown as confirmed. Returning from the payment page alone is not confirmation.
How do I request a change or cancellation?
Request support from your booking. The terms you accepted at purchase and the carrier or property policy apply; our team will explain the outcome before taking action.
Are ferry, hotel, and car rental one booking?
No. Each service proceeds separately, with its own booking, terms, and payment process.
Does a car-rental request count as a booking?
No. Your request is sent to our team; availability, price, or a booking is final only when separately confirmed.
How do I get help on my travel day?
Use the contact channel provided in your booking confirmation.